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WORKING
TOGETHER
FOR
HEALTHIER
MINDS
140 N. Elm Street
Butler, PA 16001
Local #:
(724) 287 - 1965
(724) 431 - 2207
Toll- free #:
1 - 888 - 329 - 0468
Fax #:
(724) 287 - 7090
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BACK |
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FORWARD |
WHAT IS AN
OMBUDSMAN?
| An individual who can provide you with information about
managed care and help you with |
| filing complaints and grievances. |
WHO USES OMBUDSMAN
SERVICES?
| They are consumers of mental health and/or substance abuse
services through the network of |
| Value Behavioral Health of Pennsylvania. This company
organizes services for Health Choice |
| recipients. |
 The Ombudsman
program serves adults, children, teens and their families |
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| The program
serves eight counties in Southwestern Pennsylvania: |
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Beaver |
Lawrence |
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Butler |
Armstrong |
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Washington |
Greene |
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Westmoreland |
Indiana |
HOW DOES THE
OMBUDSMAN PROGRAM HELP CONSUMERS OF BEHAVIORAL HEALTH SERVICES?
| Provides managed care
information |
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| Ensures understanding of
rights |
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| Documents concerns |
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| Helps to solve problems and
seeks remedies |
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| Helps to resolve issues
through complaint and grievance procedures |
WHEN SHOULD YOU
CONTACT AN OMBUDSMAN PROGRAM?
| To discuss the concerns about
treatment, care and services |
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| To get questions answered |
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| To get questions answered |
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| To get questions answered |
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| To obtain help filing a
complaint with VBH-PA Member Services |
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HOW DO YOU CONTACT
OMBUDSMAN?
| Call the Mental Health
Association serving your area: |
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| Beaver — Lawrence |
(724) 775-4165 Beaver |
(800) 496-4388 Lawrence |
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| Butler — Armstrong
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(724) 287-1965 |
(888) 329-0468 |
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LONNI DePOLO - OMBUDSMAN for Butler — Armstrong |
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| Washington — Greene |
(724) 225-2061 |
(888) MHA-6767 |
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| Westmoreland — Indiana
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(724) 834- 6351 |
(800) 871-4445 |
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RIGHTS &
RESPONSIBILITIES
As a member of Value Behavioral Health of Pennsylvania
(VBH-PA) you have
| the RIGHT to be treated
with respect and dignity |
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| the RIGHT to privacy
concerning medical records and conversations with people who give you |
| care |
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| the RIGHT to choose
providers from a (VBH-PA) providers list |
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| the RIGHT to receive
services without regard to race, color, religion, sex, sexual orientation, |
| age or ethnic background |
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| the RIGHT to see your
medical records and talk about them with your provider |
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| the RIGHT to make a
complaint or file a grievance about your care or the services you receive |
| without any type of punishment |
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| the RIGHT to take part
in decisions about your care |
Participating members also have
RESPONSIBILITIES, which are important to know to assure quality
care. They are listed in the VBH-PA Handbook, available from VBH-PA.
All services are FREE OF CHARGE
and CONFIDENTIAL.
The Ombudsman Program is
funded through a contract with Value Behavioral Health of Pennsylvania (VBH-PA)
and each county’s Mental Health Association, all United Way Agencies.
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