Working Together for Healthier Minds

Mental Health Association in

Butler County

What is Ombudsman

An individual who can provide you with information about managed care and help you with filing complaints and grievances.


Who Uses Ombudsman Services?

They are consumers of mental health and/or substance abuse services through the network of Value Behavioral Health of Pennsylvania.  This company organizes services for Health Choice recipients.


•  The Ombudsman program serves adults, children, teens and their families


•  The program serves eight counties in Southwestern Pennsylvania:


• Beaver

• Butler

• Washington

• Westmoreland

• Lawrence

• Armstrong

• Indiana

How Does the Ombudsman Program Help Consumers of Behavioral Health Services?

•  Provides managed care information


•  Ensures understanding of rights


•  Documents concerns


•  Helps to solve problems and seeks remedies


•  Helps to resolve issues through complaint and grievance procedures


When Should You Contact an Ombudsman Progam?

•  To discuss the concerns about treatment, care and services


•  To get questions answered


•  To obtain help filing a complaint with VBH-PA Member Services



Are you or someone you know in need of Ombudsman Services?


Please contact Lonni DePolo at 724-287-1965




140 North Elm Street

Butler, PA 16001


Local Phone Numbers:

(724) 287 - 1965

(724) 431 - 2207

(724) 287 - 3380


Toll-Free Number:

(1 888) 329 - 0468

Fax Number:

(724) 287 - 7090


24 Hour Crisis Hot-line:



Suicide Prevention Hot-line: 1-800-273-TALK (8255)